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AI AGENT

Bring AI into everyday conversations
Make customer service more efficient

From multi-language translation, knowledge Q&A to intelligent responses and process automation, let AI assist the team in understanding customers, calling knowledge, handling common inquiries, and reducing daily repetitive work

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130+ language identification and mutual translationEnterprise-specific knowledge base7×24 hours intelligent response
BUILT FOR YOUR WORKFLOW

从听懂客户，到给出有依据的回答

Connect multi-language translation, corporate knowledge and intelligent replies into a service chain, making every question and answer more coherent

Understand customers

Understand customers

Cross-language communication

Call knowledge

Call knowledge

Exclusive content support

Intelligent response

Intelligent response

Timely replies to frequently asked questions

Artificial relay

Artificial relay

Continue to follow up on complex requirements

REAL-TIME TRANSLATION

Open every conversation in a language familiar to customers

Automatically identify customer language, compare original text translation, and cross-language communication is not interrupted

  • Support automatic recognition and real-time translation of 130+ languages
  • The original text and the translation are displayed in comparison, and the communication information is clearer
  • Centralized processing of multi-channel messages, more coherent cross-language reception
130+ languages real-time translation
Switch the other party's language
···

Today 10:08 · WhatsApp Customer Session

Customer Elodie

Hi, I want to know more about your product.

✦ AI TranslationHello, I would like to know more about your products.
Elodie　10:08
Receptionist Sarah
【SQ WhatsApp】Sarah · Sales Team

Certainly. What products are you interested in?

✦ AI TranslationOf course, what products are you interested in?
Sarah　10:09 ✓✓
Customer Elodie

Are there other colors available for this shirt?

✦ AI TranslationAre there other colors for this shirt?
Elodie　10:10
Receptionist Sarah
【SQ WhatsApp】Sarah · Sales Team

Yes! I can send you our product catalog.

✦ AI TranslationYes! I can send you the product catalog.
Sarah　10:11 ✓✓
Customer Elodie

Great, thank you!

✦ AI TranslationGreat, thank you!
Elodie　10:12
YOUR KNOWLEDGE, CONNECTED

Let the knowledge accumulated by enterprises become answers that can be used at any time

Centrally manage corporate information and frequently asked questions to make AI replies more relevant to the business

  • Unified management of enterprise documents and frequently asked questions
  • Generate accurate replies based on exclusive knowledge base
  • Reduce repeated searches and repeated explanations by the team
Enterprise knowledge retrieval display composed of books, materials and magnifying glass
ALWAYS READY TO HELP

Frequently asked questions are answered in a timely manner, and complex questions are handled manually

AI automatically accepts repeated consultations and transfers them with one click when manual work is required, without interrupting service.

  • 7×24 hours automatic response to frequently asked questions
  • Reduce repeated reception and release team energy
  • Complex problems can be transferred to manual work with one click, and conversations can be seamlessly connected.
AI and human collaboration receptionSame session · Continuous follow-up
Customer
Customer Elodie

What channels do you support? Can messages be processed uniformly?

AI Intelligent Support

Hello, we support access to WhatsApp, Instagram, Telegram, Email and other channels. The messages are concentrated into one backend and can handle all customer messages on the same interface.

Customer
Customer Elodie

We have multiple overseas teams that need to connect to internal systems. We also want to confirm exclusive deployment and quotations. Can you help me evaluate them?

AI Intelligent Support

This involves a specific plan, which I cannot confirm accurately for the time being. We are transferring you to a dedicated consultant to continue assessing your needs.

Manual · Sarah access session transferredChat records are retained synchronously
Human Advisor Sarah
Sarah · Exclusive Consultant

Hello, I'm Sarah. I understand your previous needs. Can you tell me the size of the team and the systems that need to be connected? I'll help confirm the plan.

AUTOMATION IN ACTION

Configure automated processes to allow routine work to advance automatically

Automatically reply according to keywords, allocate customer service according to rules, and reduce repeated responses and manual transfers

  • Automatically reply to common inquiries by keywords
  • Allocate customer service according to preset rules to reduce manual transfers
  • Customer communication is advanced in an orderly manner without omissions or delays.
Customer consultation classification reception
Match quotation keywordsNot matchedReceive customer messageTrigger: The customer sends a new consultationJudgment consultation keywordsIncluding "price, quotation, quote, price"Send quotation guidancePlease provide product model and purchase quantity,We will confirm the quotation for you.Send welcome messageHello, please describe the problem you need to know,Customer service will continue to answer your questions.Assigned to sales groupSarah · Follow up on procurement requirements and quotationsAssigned to Customer Service GroupMia·Follow up product and service inquiries
START GROWING TODAY

Let knowledge respond in time and keep services online

Experience SalesQuickly today for more efficient customer communication and management

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