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SalesQuickly (hereinafter referred to as "we" or "this platform") is a software platform that provides services such as multi-channel account management, message translation, customer management, data statistics, and AI intelligent question and answer. We are fully aware of the importance of personal information to you and will do our best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: principle of consistency of rights and responsibilities, principle of clear purpose, principle of choice and consent, principle of minimum necessity, principle of ensuring security, principle of subject participation, principle of openness and transparency, etc.
This privacy policy is closely related to the SalesQuickly service you use. I hope you read it carefully. Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Policy.
1. Information we collect
When we or our third-party partners provide services, we may collect, store and use the following information related to you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide.
1.1 Information registration information you actively provide: When you register for a SalesQuickly account, we will collect your email address, username and password.
Account information: You can choose to provide personal information, including name, avatar, company name, position, etc.
Contact information: When you contact us through the website, we will collect your name, email address, contact information and the communication content you provide.
1.2 Information we automatically collect When you visit our website or use our services, we may automatically collect the following information:
Usage information: including access time, access duration, pages browsed, click behavior, search keywords, referrer URLs, etc.
Log information: When you use our services, the system may collect your device information and browsing information through cookies, identifiers and related technologies, and store this information as log information.
1.3 Third-party source information If you use a social media account (such as Facebook, Google, etc.) to register or log in to our services, we may collect your public information from the platform, including name, avatar, email address, etc., depending on your privacy settings.
1.4 Cookies and similar technologies Our website uses cookies, web beacons and other similar technologies to provide you with a better browsing experience, allowing us to improve our website and provide targeted services. When you visit the website for the first time, you will receive a cookie usage prompt. By clicking "Accept", closing the prompt, or continuing to browse the site, you understand and agree to our use of cookies.
2. How we use your information
We may use the information collected in the process of providing services to you for the following purposes:
2.1 Provide and maintain services to create and manage your account; services such as multi-channel account management, message translation, customer management, data statistics and AI intelligent question and answer; process your order; respond to your inquiries, complaints or requests.
2.2 Service optimization and development Analyze how users use our services to improve and optimize existing functions; develop new products and services; conduct internal operations, including troubleshooting, data analysis, testing, research and statistics.
2.3 Security Guarantee Perform identity verification to ensure account security; monitor and prevent fraud, abuse and other potential illegal activities; maintain the stability and security of the system.
2.4 Personalized experience Remember your settings and preferences; recommend functions or services that you may be interested in; and provide you with an interface display that better meets your needs based on your usage habits.
2.5 Compliance and legal obligations Fulfill applicable legal and regulatory requirements; respond to lawful requests from law enforcement agencies or government agencies.
Three, the storage of information
3.1 Storage Method We will store your information in a secure way, including local storage, databases and server logs.
3.2 Storage period We will only retain your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. Specifically:
Account information: continuously saved while you hold a valid account; Log information: usually saved for no more than 12 months; Transaction records: saved according to relevant laws and regulations such as taxation.
When our products or services cease operations, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period, unless otherwise provided by laws and regulations.
Four, information security
We use security protection measures that comply with industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage or loss:
1. Technical measures: We use encryption technology (such as SSL/TLS) to encrypt data transmission; encrypt and store sensitive information; deploy access control mechanisms to limit internal personnel's access to data.
2. Management measures: We sign confidentiality agreements with employees, conduct regular security training and awareness education; establish data security management systems and processes.
3. Certification and Auditing: We regularly review our information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access.
However, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if you do your best to strengthen security measures, it is impossible to always guarantee 100% security of information. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.
After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions for you to prevent and reduce risks on your own, etc. We will promptly notify you of event-related information by email, letter, phone call, push notification, etc.
Five, information sharing
5.1 Sharing Principle We will not share your personal information with any company, organization or individual other than our company, unless we obtain your explicit consent.
5.2 Sharing with third-party service providers We may share necessary personal information with the following types of third-party service providers to support our business operations:
(1) Payment service provider: such as Stripe, PayPal, Alipay, WeChat Pay, etc., used to process your payment;
(2) Cloud service providers: such as AWS, Alibaba Cloud, Tencent Cloud, etc., used for data storage and server hosting;
(3) Customer support tools: such as online customer service systems, used to handle your inquiries and complaints;
(4) Data analysis service provider: such as Google Analytics, used to analyze website traffic and user behavior (after anonymization).
These third parties may only access the personal information necessary to perform their functions, may not use it for any other purpose, and are subject to strict confidentiality obligations.
5.3 Business Transfer As our business continues to develop, we may conduct mergers, acquisitions, asset transfers and other transactions, and your personal information may be transferred as part of such transactions. We will inform you of the relevant situation and continue to protect your personal information in accordance with laws, regulations and standards no lower than those required by this Privacy Policy, or require new controllers to continue to protect your personal information.
6. Your rights
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you will exercise the following rights with respect to your personal information:
6.1 Access to your personal information You have the right to access your personal information. You can view and access your personal information on the "Account Settings" page by logging in to your account. If you are unable to access through the above methods, please contact us through the contact information provided in this policy.
6.2 Correcting your personal information When you find that there is an error in the personal information we process about you, you have the right to ask us to make corrections. You can modify it yourself through the account settings page, or contact us for assistance in making corrections.
6.3 Delete your personal information In the following situations, you can make a request to us to delete your personal information:
(1) If our processing of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our processing of personal information violates the agreement with you;
(4) If you no longer use our products or services, or you cancel your account;
(5) If we no longer provide products or services to you.
6.4 Change the scope of authorization consent Each business function requires some basic personal information to be completed. You can give or withdraw your consent at any time for the collection and use of additional personal information. You can withdraw your consent by adjusting account settings, turning off device permissions, etc., or contact us for assistance.
After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
6.5 In order to respond to your request to ensure safety, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond within 15 working days after receiving the request.
7. Updates to this policy
We may revise the terms of this Privacy Policy from time to time. When changes occur, we will prompt you with the new privacy policy when the version is updated and explain the effective date to you.
We will publish the updated privacy policy on the homepage of the website or via email. If you continue to use our services, you agree to our processing of your personal information in accordance with the updated privacy policy.
Major changes include but are not limited to:
(1) Our service model undergoes significant changes;
(2) The main objects of personal information sharing, transfer or public disclosure change;
(3) There are significant changes in your rights to participate in the processing of personal information and the way in which you exercise them;
(4) Our responsible department, contact information and complaint channels for handling personal information security have changed;
(5) The personal information security impact assessment report indicates that there is a high risk.
8. How to contact us
If you have any questions, opinions or suggestions about this privacy policy, or need to exercise your rights related to personal information, please contact us through the following methods:
Online customer service: @SalesQuickly_buding
Official channel: https://t.me/+wCiyZFgAwvQ5ZWFk
Official complaint feedback: @SalesQuickly_buding
TG exchange group: https://t.me/+1FnPti2egB4xMmE1
Working hours: Monday to Friday 9:00-18:00 (UTC+8) We will respond within 15 working days after receiving your request.
This privacy policy is an important part of the SalesQuickly User Agreement. Please read it in conjunction with the "SalesQuickly User Service Agreement".