¥Enterprise knowledge can be found at any time
Build an enterprise-specific knowledge base, easily manage massive documents, make sleeping materials "alive", and respond to every customer question at any time
Bridge languages and time zones,
Turn every conversation into an opportunity
Unified management of multi-channel conversations, with the help of AI real-time translation and intelligent question and answer, to transform unfamiliar traffic into familiar business
Connect every customer more intelligently
Crossing language boundaries, awakening exclusive knowledge, and responding intelligently around the clock, making every customer communication more efficient
Crossing language boundaries to enable global communication without boundaries
130+ languages are automatically recognized and translated in real time without switching tools. Transnational communication is as natural as native language
◎ 130+ languages AI automatic recognition
CNChineseSimplified/Traditional ChinesePTPortuguêsPortugueseENEnglishEnglishRUРусскийRussianJAJapaneseJapaneseARالعربيةArabicDEDeutschGermanTRTürkçeTurkishFRFrançaisFrenchVITiếng việtVietnameseESEspañolSpanishIDIndonesiaIndonesian✦AI Identifying language translation...
AR⚒
EN⚒
VI⚒
RU⚒
Elodie 10-08 16:08
Our customers are scattered among WhatsApp, Instagram and email, and often miss replies. Can you solve it?
✦ AI intelligent customer service 10-08 16:08
Of course. We gather messages from WhatsApp, TG, Ins, Email and other channels into one backend, which can be processed in one interface without having to switch accounts back and forth.
✦ AI intelligent customer service 10-08 16:08
The system also supports automatic session assignment, quick replies, customer tags and CRM data precipitation. The team can clearly see who is responsible for which customer and to which step of follow-up.
✦ AI intelligent customer service 10-08 16:08
During peak periods, AI can be turned on to automatically respond to frequently asked questions, receive inquiries 24/7, and seamlessly transfer complex issues to manual processing. Do you need me to show you how to use it?
AI intelligent reply, zero waiting for customer consultation
Replies are automatically generated based on the exclusive knowledge base, high-frequency questions can be answered, and complex questions can be transferred manually, 7×24 hours, so that the service will never be offline.
Omni-channel aggregation, unified management of all customer conversations
Concentrate scattered customer communication into a workbench, chat and translate at the same time, and seamlessly connect customer reception, collaboration, and follow-up.
WhatsApp
Telegram
Messenger
Instagram
Email
Chat WidgetLive chat widget for your website⌕ Search for customers or messages
Accessed Not assigned Ended
Elodie○ Robot hostingEnd session
Today 10:08 · Customer passedWhatsApp Initiate conversationHello, I would like to know more about your products.ElodieAre there other colors for this shirt?ElodieGreat, thank you!Elodie
Hello, I would like to know more about your products.【SQ WhatsApp】Sarah · European Sales GroupOf course, what products are you interested in?Sarah✓✓
Of course, what products are you interested in?Are there other colors for this shirt?【SQ WhatsApp】Sarah · European Sales GroupYes! I can send you the product catalog.Sarah✓✓
Yes! I can send you the product catalog.Great, thank you!✦ AI assisted replyEnter to send, Shift + Enter to wrap
✧ Multi-channel unified reception◎ Automatic session allocation⚒ Two-way real-time translation♧ Efficient team collaboration
Every communication is deposited into customer assets
Completely record customer interactions and business progress, build a panoramic view, make follow-up more targeted, and truly implement refined operations
Customer management
⌕ Search customer name, email, customer ID
All channels ⌄All customers ⌄| □ | Customer ID | Name | Social media official ID | Social media channels | Mobile phone | Country/Region | Language | Operation | |
|---|---|---|---|---|---|---|---|---|---|
| C10001 | 10023891 | WhatsApp | elodie.martin@example.com | +33 6 00 00 01 26 | France · Paris | English | Open chat | ||
| C10002 | 10023892 | Instagram | katu.yindee@example.com | +66 80 000 0127 | Thailand·Bangkok | Thai | Open chat | ||
| C10003 | 10023893 | Telegram | slamet@example.com | +62 812 0000 0128 | Indonesia · Jakarta | Indonesian | Open chat | ||
| C10004 | 10023894 | Messenger | thuha.pham@example.com | +84 90 000 0129 | Vietnam · Hanoi | Vietnamese | Open chat | ||
| C10005 | 10023895 | Email | juan.delacruz@example.com | +63 917 000 0130 | Philippines · Manila | English | Open chat | ||
| C10006 | 10023896 | Instagram | ananya.iyer@example.com | +91 90000 00131 | India · Mumbai | Hindi | Open chat | ||
| C10007 | 10023897 | Messenger | lena.fischer@example.com | +49 151 0000 0132 | Germany · Berlin | German | Open chat | ||
| C10008 | 10023898 | WhatsApp | omar.alfarsi@example.com | +971 50 000 0133 | United Arab Emirates · Dubai | Arabic | Open chat |
Total16 customersCurrent display:Elodie
◎ Customer panoramic view◇ Flexible label classification◷ Complete follow-up record♙ Precipitation of customer assets
Data-driven decision-making, growth can be traced
From channel sources to conversion funnels, see performance at every stage, support business decisions with clear data, and discover more opportunities for growth
Today's data2026-10-20
Total number of customers received240
New customers served186
Customer replies168
Agent replies206
Conversation volume trendUpdate data every hour
2026-10-20 00:00 — 23:00Channel source boardProportion of session volume in each channel
WhatsApp84 · 35.0%
Instagram60 · 25.0%
Telegram36 · 15.0%
Messenger24 · 10.0%
Email24 · 10.0%
Chat Widget12 · 5.0%
Conversion funnelEach stage includes step by step
Access customer · 240
Effective consultation · 206
Customer service reply · 186
Customer replies · 168
Transaction customer · 42
Access customers → Transaction customers · Overall conversion rate 17.5%
Create an intelligent communication workbench that “understands business” for different business scenarios
Say goodbye to multi-channel switching and language barriers, from automatic replies to refined management, use AI to reshape the customer service process and double the team's effectiveness.
Cross-border e-commerce
Manage product questions, delivery and after-sales inquiries togetherMake multilingual communication part of everyday order follow-up
Support every stage from product selection to after-sales with shared product information and saved repliesHelp your team answer promptly and deliver consistent service
View industry solutions →
Foreign trade and B2B
Bring overseas inquiries and purchasing needs together with their conversation historyKeep quotes, samples and order follow-up connected
Share product information and customer notes from the first inquiry to quotes and samplesGive sales teams the context to move each purchasing conversation forward
View industry solutions →✦ CONNECTED CUSTOMER JOURNEY
From instant messages to lasting relationshipsSalesQuickly Connect the entire customer lifecycle
Unify communication, AI and customer management to turn every interaction into valuable customer assets
Message concentration
Handle conversations across channels in one place, without missing a customer
Customer precipitation
Keep conversation history and build lasting customer knowledge
AI Assistance
Translate and answer with your knowledge base for smoother communication
Customer initiates consultationMessages from multiple channels→
AI-assisted communicationTranslation · Knowledge answers→
Customer informationProfiles · Conversation history
Customer communication workbench⌕ Search for customers or messages
Accessed Not assigned Ended
Elodie○ Robot hostingEnd session
Today 10:08 · Customer passedWhatsApp Initiate conversationHello, I would like to know more about your products.ElodieAre there other colors for this shirt?ElodieGreat, thank you!Elodie
Hello, I would like to know more about your products.【SQ WhatsApp】Sarah · European Sales GroupOf course, what products are you interested in?Sarah✓✓
Of course, what products are you interested in?Are there other colors for this shirt?【SQ WhatsApp】Sarah · European Sales GroupYes! I can send you the product catalog.Sarah✓✓
Yes! I can send you the product catalog.Great, thank you!✦ AI assisted replyEnter to send, Shift + Enter to wrap
Customer management
⌕ Search customer name, email, customer ID
All channels ⌄All customers ⌄| □ | Customer ID | Name | Social media official ID | Social media channels | Mobile phone | Country/Region | Language | Operation | |
|---|---|---|---|---|---|---|---|---|---|
| C10001 | 10023891 | WhatsApp | elodie.martin@example.com | +33 6 00 00 01 26 | France · Paris | English | Open chat | ||
| C10002 | 10023892 | Instagram | katu.yindee@example.com | +66 80 000 0127 | Thailand·Bangkok | Thai | Open chat | ||
| C10003 | 10023893 | Telegram | slamet@example.com | +62 812 0000 0128 | Indonesia · Jakarta | Indonesian | Open chat | ||
| C10004 | 10023894 | Messenger | thuha.pham@example.com | +84 90 000 0129 | Vietnam · Hanoi | Vietnamese | Open chat | ||
| C10005 | 10023895 | Email | juan.delacruz@example.com | +63 917 000 0130 | Philippines · Manila | English | Open chat | ||
| C10006 | 10023896 | Instagram | ananya.iyer@example.com | +91 90000 00131 | India · Mumbai | Hindi | Open chat | ||
| C10007 | 10023897 | Messenger | lena.fischer@example.com | +49 151 0000 0132 | Germany · Berlin | German | Open chat | ||
| C10008 | 10023898 | WhatsApp | omar.alfarsi@example.com | +971 50 000 0133 | United Arab Emirates · Dubai | Arabic | Open chat |
Total16 customersCurrent display:Elodie
First inquiryPrompt response
Product discussionExpert answers
Needs follow-upTeam Collaboration
Long-term partnershipBuild lasting customer relationships
Protect enterprise data at every step
From data isolation to permission control, SalesQuickly integrates security and privacy protection into every aspect of product design.
Customer data isolation
The data of different customers are isolated from each other to reduce the risk of cross-customer data access.
Encrypted transmission
Use HTTPS/TLS encrypted transmission to protect the security during data transmission.
Member rights management
Support member role and data access permission control, and accurately control the team's operating scope
Standardize channel access
Strictly follow the official interface and platform rules of each channel, compliant access, stable and reliable
Turn customers scattered everywhere into manageable business assets
Experience it immediately and quickly start intelligent customer operations
Without complicated deployment, the team can get started quickly