¥01
Inquiries are pouring in, and buyers are waiting for a reply
Buyers repeatedly ask for payment from social media and websites, and the team needs to sort out unread and unanswered messages in a timely manner to avoid missing inquiries.
Cross-border e-commerceSolutionsFrom product questions to after-sales support
From product questions to after-sales support
Make every shopping conversation smoother
Centralize buyer consultation, connecting payment inquiries, code selection and after-sales. Use product knowledge and shared information to make every shopping communication smoother.
Multi-channel conversationCentralized processing of customer messages
AI TranslationCross-language communication is smoother
Enterprise knowledge baseFrequently asked questions can be answered with evidence
Customer follow-upDemand and records are precipitated
Omnichannel communicationAI multilingual assistanceTeam reception and follow-up
Customer communication workbenchUnified session workbench
Elodie MartinWhatsApp · Sarah Reception
I need 3 in M and 2 in L. Can you ship to Paris?
I need 3 pieces in size M and 2 pieces in size L. Can I send it to Paris?Sarah
Size and quantity noted. I will first send you the size guide for your confirmation. Please provide the delivery postal code. Customer service will reply to you after verifying the delivery arrangements.
Linen series · Size and purchasing guide.pdfTeam sharing information
Input message, call skills or send product information...
Multi-channel conversation
WhatsApp
Telegram
Messenger
Instagram
Email
Chat Widget
WhatsAppTelegramMessengerInstagramEmailChat WidgetAI Translation
Automatic recognition → Chinese
Does this jacket come in size M?
Is this jacket available in size M?Enterprise knowledge base
▤Product information
▧Size Guide
◇Frequently Asked Questions about Delivery
▱Return and exchange policy
Starting from daily business
There are more and more overseas buyers, and customer service is becoming more and more complex.
Cross-border e-commerceLet decentralized communication
Connect into ordered services
Connect into ordered services
02
Answering the same questions repeatedly
Questions about sizing, shipping and returns come up frequently, taking time to answer and increasing the risk of inconsistent information.
03
A new support agent means starting the conversation again
Without knowing the buyer’s earlier needs or how far the issue has progressed, the next agent has to ask the buyer to explain everything again.
Focusing on purchase and after-sales, connecting buyers’ service experience
Receive buyers centrally, use product knowledge to assist purchase, and then use customer records to continue after-sales service.
Centralized reception of payment information, so that purchase inquiries can be kept up with in a timely manner
Collect social media and website buyer messages into a unified session, and use unread, unanswered and custom views to distinguish pending inquiries. When busy, reception is divided among members, and communication continues around the products that buyers are interested in.
- Social media and website consultation
- Arrangement of unanswered messages
- Customer service collaborative reception
SalesQuicklyBuyer’s payment reception
WhatsApp
Instagram
Telegram
Messenger✉EmailUnified session workbenchElodie MartinWhatsApp · Sarah Reception
I need 3 in M and 2 in L. Can you ship to Paris?
I need 3 pieces in size M and 2 pieces in size L. Can I send it to Paris?Sarah
Size and quantity noted. I will first send you the size guide for your confirmation. Please provide the delivery postal code. Customer service will reply to you after verifying the delivery arrangements.
Linen series · Size and purchasing guide.pdfTeam sharing information
Input message, call skills or send product information...
Sarah Reception · Product information and communication records can be viewed at any time
Sizes and policies are well-documented and can be answered to reduce repeated explanations
Organize product descriptions, size selection guides and delivery return policies into the knowledge base, and use AI to answer common questions; customer service calls size charts, product pictures and shared words in chat to help buyers make choices.
- Product knowledge questions and answers
- Size and picture material
- Service policy words
SalesQuicklyProduct knowledge and purchase support
Size GuideProduct materialDelivery policyReturn instructions
Unified session workbenchElodie MartinWhatsApp · Sarah Reception
I need 3 in M and 2 in L. Can you ship to Paris?
I need 3 pieces in size M and 2 pieces in size L. Can I send it to Paris?Sarah
Size and quantity noted. I will first send you the size guide for your confirmation. Please provide the delivery postal code. Customer service will reply to you after verifying the delivery arrangements.
Linen series · Size and purchasing guide.pdfTeam sharing information
Input message, call skills or send product information...
Knowledge and materials assist in purchasingThe product information is clear, and the purchase is more based on
The after-sales relay does not lose the previous experience, allowing buyers to avoid repeated explanations
Check customer information and access history in the chat sidebar, and use internal notes to write down the selected style, size quantity, and matters to be confirmed. When taking over a shift, first understand the previous situation, and then verify the specific delivery or return issues.
- Customer information in chat
- Remarks on purchasing preferences
- After-sales handover record
SalesQuicklyCustomer preference and after-sales relay
Customer information and internal remarksElodie MartinWhatsApp · Sarah Reception
elodie.martin@example.com
France · ParisHigh intention
Internal remarksOnly visible within customer service, not customers.
White linen style: 3 pieces in size M, 2 pieces in size L; a size chart has been sent, and delivery will be verified after the buyer adds the Paris delivery postal code.
Session access historyAssignment → Sarah
Remember the selection and to-do list, and the service can also be continued during shift reception
Covering daily customer service of cross-border e-commerce
Payment and code selectionSocial media inquiry and code selection
When asking about styles, colors and sizes via private messages, product information and size charts are called to help buyers confirm their choices.
Delivery and PolicyDelivery and Return Questions and Answers
Common delivery ranges and return conditions are answered by the knowledge base, and specific order questions are left to customer service for verification.
Shift handoverCustomer service shift handover
Record the buyer's selected styles, sent materials and pending items to reduce repeated inquiries.
Buyer PreferencesConsult identification preference again
View information and internal notes in the chat to understand previous purchase preferences and communication background.
Make payment, purchase and after-sales service more smoothly connected
Starting from the real communication scenario of the team, experience the customer reception workflow that suits you.