¥01
The inquiry information is incomplete and repeated questions are asked before quoting.
The model, material and quantity are unclear, and the salesperson repeatedly asks questions, slowing down quotation communication.
Foreign trade and B2BSolutionsUnderstand overseas purchasing needs
Understand overseas purchasing needs
Follow up on inquiries with context
Focus on overseas inquiries and clarify product specifications and procurement requirements. Use AI translation, product knowledge and follow-up records to support continuous sales communication.
Multi-channel conversationCentralized processing of customer messages
AI TranslationCross-language communication is smoother
Enterprise knowledge baseFrequently asked questions can be answered with evidence
Customer follow-upDemand and records are precipitated
Omnichannel communicationAI multilingual assistanceTeam reception and follow-up
Customer communication workbenchUnified session workbench
Elodie MartinWhatsApp · Sarah Reception
We need 500 stainless steel valves. Can we test a sample first?
We need 500 stainless steel valves, can we test samples first?Sarah
Sample requirements can be confirmed first. Please provide the valve size, material grade and operating conditions. I will send a technical catalog and verify samples and quotation arrangements for you.
Industrial valve · Model and technical parameters.pdfTeam sharing information
Input message, call skills or send product information...
Multi-channel conversation
WhatsApp
Telegram
Messenger
Instagram
Email
Chat Widget
WhatsAppTelegramMessengerInstagramEmailChat WidgetAI Translation
Automatic recognition → Chinese
Could you confirm the minimum order quantity?
Can you please confirm the minimum order quantity?Enterprise knowledge base
▤Product Catalog
▧Specifications and materials
◇Sample FAQs
▱Sales skills
Starting from daily business
As overseas business grows, customer communication becomes increasingly complex.
Foreign trade and B2BLet decentralized communication
Connect into ordered services
Connect into ordered services
02
Technical specifications are cross-language and procurement requirements are difficult to confirm.
Specifications are different from descriptions of uses, and sales require translation and data clarification requirements.
03
The sample and quotation cycle is long, making it difficult to continue sales.
Samples and quotation details are scattered, and confirmed conditions are easily missed during sales handover.
From procurement requirements to quotation follow-up, retain every key condition
Let inquiries have division of labor, specifications have basis, follow-up has records, and support foreign trade sales to carry out multiple rounds of communication.
Inquiries should first clarify the requirements and then hand them over to the corresponding sales
Centrally accept inquiries from WhatsApp, email and other channels, send demand guidance according to quotation keywords, and ask customers to supplement models and quantities; allocate members based on rules to allow sales to continue communication with a clear purchasing background.
- Quotation keyword guidance
- Model and quantity confirmation
- Sales member allocation
SalesQuicklyPurchasing inquiry classification
WhatsApp
Instagram
Telegram
Messenger✉EmailUnified session workbenchElodie MartinWhatsApp · Sarah Reception
We need 500 stainless steel valves. Can we test a sample first?
We need 500 stainless steel valves, can we test samples first?Sarah
Sample requirements can be confirmed first. Please provide the valve size, material grade and operating conditions. I will send a technical catalog and verify samples and quotation arrangements for you.
Industrial valve · Model and technical parameters.pdfTeam sharing information
Input message, call skills or send product information...
Sarah Reception · Product information and communication records can be viewed at any time
Compare the original text and technical information to make the procurement requirements accurate
Compare the original text and the translated text during the conversation to confirm the material, specifications, usage and sample requirements. Call the shared product catalog and technical documents, the knowledge base assists in answering the entered product parameters, and special conditions are further verified by sales.
- Real-time translation of procurement messages
- Product Catalog and Technical Documents
- Parameter knowledge assisted question and answer
SalesQuicklyTechnical specification communication
EnglishChineseDeutschEspañol
Unified session workbenchElodie MartinWhatsApp · Sarah Reception
We need 500 stainless steel valves. Can we test a sample first?
We need 500 stainless steel valves, can we test samples first?Sarah
Sample requirements can be confirmed first. Please provide the valve size, material grade and operating conditions. I will send a technical catalog and verify samples and quotation arrangements for you.
Industrial valve · Model and technical parameters.pdfTeam sharing information
Input message, call skills or send product information...
Original text and translation technical requirementsSpecifications, uses, and sample requirements shall be confirmed item by item.
Write down the sample and quotation premise, and have context for long-term follow-up
View customer information in the chat, and use internal notes to record confirmed specifications, sample requirements, quotation conditions and next steps to be done. Combined with the access history, it is convenient for the successor members to understand the progress and then carry out the next round of procurement communication.
- Sample requirement record
- Internal remarks of quotation conditions
- Sales Handover Context
SalesQuicklySample and quotation follow-up
Customer information and internal remarksElodie MartinWhatsApp · Sarah Reception
elodie.martin@example.com
France · ParisHigh intention
Internal remarksOnly visible within customer service, not customers.
Inquiry: 500 pieces of stainless steel valves, samples need to be tested first; size, material grade and working conditions need to be confirmed before verifying the samples and quotation.
Session access historyAssignment → Sarah
Keep the sample and quotation premise so that the next round of follow-up has a basis
Covering the daily customer communication of the foreign trade team
Purchase inquiryBulk purchase inquiry
First confirm the model, quantity and purpose, and then verify the quotation conditions with the salesperson to avoid blindly replying to price questions with just one sentence.
Technical specificationsTechnical specifications clarification
Compare the original text, translation and technical catalog to confirm the dimensions, material grade and usage requirements item by item.
Sample requirementsSample requirement confirmation
Record the test purpose, required samples and conditions to be confirmed to facilitate subsequent verification and reply.
Sales handoverSales member handover
Write the confirmed purchasing conditions, issued materials and next steps to be done into internal notes, and continue to advance after taking over.
Let each round of procurement communication become the basis for the next follow-up
Starting from the real communication scenario of the team, experience the customer reception workflow that suits you.